Lost Luggage Protocol

1. 1

   Confirm It's Missing

   5-10 min

   Double-check all carousels and surrounding areas before concluding your bag is not there.

2. 2

   Go to Airline Desk

   5-15 min

   Immediately proceed to your airline's baggage services counter or a general lost and found at the airport.

3. 3

   File a Report (PIR)

   15-30 min

   Provide flight details, bag description, and contact info to complete a Property Irregularity Report (PIR).

4. 4

   Get Reference Number

   5 min

   Insist on receiving a copy of the PIR form and a unique file reference number for tracking purposes.

5. 5

   Inquire About Essentials

   5 min

   Ask the airline about interim compensation or a daily allowance for necessary items while your bag is missing.

6. 6

   Track Your Bag

   Ongoing

   Use the provided reference number to track the status of your luggage online or by calling the airline.

7. 7

   Arrange Delivery

   1-2 days

   Once located, coordinate with the airline for a convenient delivery time and location for your recovered bag.